Warranties and Guarantees

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Cedar Knoll supplies exceptional products backed by exceptional warranties.

Better Values, Better Business

Correctly constructed log structures are some of the healthiest, most sustainable, and long-lasting buildings available. When you work with us, you’re not just choosing a tried-and-true company, 24/7 customer service, factory-direct prices, and a superior quality of product. You’re choosing sustainable guarantees & wall-to-ceiling warranties.

Guarantees

We believe a product guarantee is just as important as a product warranty. Here’s ours:

  • CK practices LEAN manufacturing. We stay as environmentally responsible as possible by using every bit of wood, from the scraps we use to heat our workshop to the shavings that become livestock bedding.
  • Our CAD design services allow you to visualize the finished product and provide your contractors with detailed specifications for construction.
  • Our logs and timbers exceed the Log & Timber grading standards, and each log comes with a Lifetime Warranty.
  • All products we supply to you are the same brands and qualities as those used in our personal homes and our children’s homes. We only sell products that we use ourselves.
  • We only work with companies that will treat our customers right. ALL products are guaranteed by their manufacturer.

CKLH Lifetime Warranty

Cedar Knoll Log Homes (hereinafter referred to as CKLH) extends to the original purchaser a limited LIFETIME WARRANTY on all log wall components produced by CKLH to be free from manufacturing defects.

Under this warranty, CKLH will provide, at its discretion, repair or replace the material item(s) deemed defective by CKLH. CKLH shall not be liable for labor, installation, or shipping costs related to repair or replacement or damages resulting from improper handling or installation.
CKLH shall not be responsible for any maintenance or construction practices that do not comply with CKLH specifications, blueprints, or construction manuals.

This warranty does not cover defects resulting from improper maintenance, lack of rain gutters, natural disasters, pests, or the natural characteristic of some wood to check, warp, or twist.

The log materials must be treated with a CKLH-recommended exterior preservative within 90 days of construction or three months of delivery, whichever occurs first, or this warranty is void. Proper maintenance records showing the proper treatment and receipts of products are the homeowner’s responsibility. At this time, written notice must be given to Cedar Knoll Log Homes, Inc., and you must follow the manufacturers’ recommended guidelines according to their warranty; otherwise, this warranty is void. Under this provision, the original purchaser must present evidence of proper treatment to Cedar Knoll Log Homes each time treatment was done; this includes copies of receipts showing purchase of exterior wood preservatives along with their warranty information, or warranty is void.

You have also agreed to assemble the log wall components on a permanent foundation, according to the specifications and directions provided by Cedar Knoll Log Homes, Inc., under a permanent roof structure within six (6) months from the day of delivery, or lifetime warranty is void.

Other items in the log home kit you purchased, such as windows, doors, gaskets, hardware, sealants, caulk, and the like, will be covered by the expressed warranties of specific manufacturers. No such items are manufactured by CKLH, and CKLH does not warrant any such items.

All claims covered under this warranty must be made in writing and contain at least three pictures detailing the exact nature of the presumed defect. The claim(s) must be made as soon as the defect is found, or this warranty is void. These claims must be accompanied by the original Purchase Agreement showing the date of purchase and sent promptly and directly to Cedar Knoll Log Homes.

To the extent permitted by law, CKLH shall have no liability for any consequential or incidental damages caused by defective materials and will have no further liability except as expressly stated herein.

CKLH Limited Warranties

Cedar Knoll Log Homes extends to the original purchaser a LIMITED WARRANTY on all wood components produced by CKLH that are returned, for any reason, within 30 days of delivery.

This warranty does not cover any products with defects resulting from improper storage or misuse. CKLH shall not be liable for labor or installation related to replacement or damages resulting from improper handling or installation.

All claims covered under this warranty must be made in writing and contain at least three pictures detailing the exact nature of the presumed defect. The claim(s) must be made as soon as the defect is found, or this warranty is void. These claims must be accompanied by the original Purchase Agreement showing the date of purchase and sent promptly and directly to Cedar Knoll Log Homes.

To the extent permitted by law, CKLH shall have no liability for any consequential or incidental damages caused by defective materials and will have no further liability except as expressly stated herein.

Cedar Knoll Log Homes extends to the original purchaser a LIMITED WARRANTY on all wood components produced by CKLH to be free from manufacturing defects within 30 days of delivery.

Under this warranty, CKLH will provide, at its discretion, the replacement of the material item(s) deemed defective by CKLH. CKLH shall not be liable for labor or installation related to replacement or damages resulting from improper handling or installation.

CKLH shall not be responsible for any maintenance or construction practices that do not comply with CKLH specifications, blueprints, or construction manuals.

This warranty does not cover defects resulting from improper maintenance, lack of rain gutters, natural disasters, pests, or the natural characteristic of some wood to check, warp, or twist.

All claims covered under this warranty must be made in writing and contain at least three pictures detailing the exact nature of the presumed defect. The claim(s) must be made as soon as the defect is found, or this warranty is void. These claims must be accompanied by the original Purchase Agreement showing the date of purchase and sent promptly and directly to Cedar Knoll Log Homes.

To the extent permitted by law, CKLH shall have no liability for any consequential or incidental damages caused by defective materials and will have no further liability except as expressly stated herein.

Manufacturer Warranty

Weather Shield® backs its products with a warranty against defects in product materials and workmanship. Their insulated glass windows are covered for a period of 20 years, and all wood-clad products provided by them are warrantied against rot for 30 years*. 

*To view the details of their coverage, visit their warranty here. 

Perma-Chink® Systems offers a varying limited warranty for each of its products. To view the details or submit your information to ensure you’re initiating coverage, visit their limited warranty disclaimer and fill out the form here. 

Upon return of the defective Product to Schlage for inspection, Schlage will, at its sole option, replace the Product with new or remanufactured product (as applicable) or refund the purchase price in exchange for the Product. View their complete warranty here.

We try to get our clients the best items to fit their budget. We will list the brand name and style in your Final Quote for your approval. All provide long-term coverage, but the specifics may vary. We’re happy to provide warranty specifics upon request. 

Want to look up warranties for your existing door purchase through CKLH or report an issue for our records? Contact us.

Your general contractor may source approved materials from a variety of manufacturers. Most all provide long-term coverage, but the specifics may vary. We’re happy to provide recommendations upon request, and facilitate material purchasing as needed. 

Want to look up warranties for your existing roof purchase through CKLH or report an issue for our records? Contact us.

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